Privacy Policy

Last Updated: December 2025

This Privacy Policy explains how OP Logistik (“Company”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you access or use our website and online platform.

OP Logistik operates an independent digital platform that connects homeowners and property owners with independent HVAC, heating, cooling, ventilation, and air quality professionals. We do not perform HVAC services ourselves and are not a contractor or service provider.

1. Scope of This Policy

This Privacy Policy applies to all visitors, users, and individuals who submit service requests or otherwise interact with our platform.

2. Information We Collect

Information You Provide Voluntarily

Name, phone number, and email address
Property address or approximate service location
Description of HVAC, heating, cooling, or ventilation issues
Requested service timeframe and urgency
Any additional information you choose to submit

Automatically Collected Information

IP address and approximate geographic location
Browser type, device type, and operating system
Pages visited and time spent on the website
Referring links and interactions with our website
Cookies and similar tracking technologies

We may also receive information from independent contractors, marketing partners, analytics providers, and publicly available sources.

3. How We Use Your Information

Operate and maintain the platform
Match homeowners with independent HVAC professionals
Facilitate communication between users and contractors
Improve platform performance and user experience
Provide customer support
Detect and prevent fraud or misuse
Comply with legal and regulatory obligations

4. Service Provider Marketplace Model

OP Logistik is not an HVAC contractor, installer, or repair company. We do not employ service technicians. All contractors and service professionals are independent third parties responsible for their own services, licensing, insurance, and compliance with local laws.

5. How We Share Information

With Independent Contractors

We share service request details with independent HVAC professionals in order to help facilitate service connections.

With Service Providers

We may share information with vendors who assist with hosting, analytics, marketing, communication tools, and customer support.

Legal Requirements

We may disclose information if required by law, legal process, or to protect rights, safety, or property.

6. Cookies and Tracking

We use cookies and similar technologies to improve website functionality, analyze traffic, and enhance user experience. You may disable cookies in your browser settings.

7. Data Retention

We retain personal information only as long as necessary for business, legal, and operational purposes.

8. Data Security

We implement administrative, technical, and organizational safeguards designed to protect personal data. However, no online transmission is completely secure.

9. Your Rights

Request access to personal information
Request correction or deletion
Object to certain processing activities
Withdraw consent where applicable

10. International Data Transfers

Your data may be processed in countries outside your place of residence, including the European Union and the United States.

11. Children's Privacy

Our services are not directed to children under 13 and we do not knowingly collect children's personal data.

12. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

13. Contact

If you have questions about this Privacy Policy, please contact OP Logistik.